Customer Engagement Outsourcing
We make Happy Customers
Outsourcing customer service tasks or engagement functions with First Credit Services is a cost-effective way to quickly address service areas that are currently being underserved by your existing internal operation. Contracting these services out with FCS can quickly fix coverage issues, lowerer your expenses, and build loyal customers.
First Credit Services, specializes in Customer Engagement Outsourcing, and are set up to handle most customer services tasks. With call centers located in both the US and India we can provide solutions to meet most budgets. We offer the highest level of customer service in the industry at the most competitive prices.
Our Success is Built On
Your Brand, Our Agents!
Our call center agents learn your business, talking points, and culture. They become brand experts and will provide the highest level of friendly service to your customers.
Your Message, our Methodology!
We work with your team to develop brand messaging and scripts. We then incorporate those into our OmniXp platform, which allows customers to engage with your brand through digital channels (SMS, email, chatbot) and human connections (phone, chat).
Your Systems, Our Integration
First Credit Services can work directly off your system of record, so all communication and transactions are instantly documented and processed within your CRM.
Trusting First Credit Services with your customer engagements is a quick and effective way to seamlessly ensure quality human interactions and digital connections for your customer service needs. Here are some examples on how we can help:
Inbound Call Services
Payments and Collections
Telephone Answering Services
Customer Service and Support
Data Breach Service/Emergency Customer Notifications
Outbound Call Services
1st Party Delinquency Notifications
Failed Payment Recovery
3rd Party Collections
Lead Generation and Qualification
Market Research and Data Collection
Seminar and Event Registration
First Credit Services has centers located both on-shore and off-shore and can provide solutions to meet most budgets. We offer the highest level of customer service in the industry at the most competitive prices. Call us today to learn more about the many service options we have available.
"We recently launched a new software platform and needed a scalable resource to keep up with the support demand. FCS quickly learned our business and built a support team that grows with our business. They have been an integral part of our success."
VP of Customer Experience – Growing Software Company
"We are so pleased with First Credit Services, and the staff that we work with. From the moment we got onboarded to a couple of months into the service, I love that each time I have an interaction with someone from FCS, they are always professional and easy to work with. "
Director of Collections, Financial Services Company
"We’ve been extremely happy with FCS. They are outperforming all other agencies we’ve utilized in the past. They treat our constituents with respect and deliver results. "
Controller – NJ Township
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