Much More Than Collections

Modern Customer Engagements and Receivables Management

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WHY US

What Makes Us Different? UCEP

UCEP (Unified Consumer Engagement Platform) is a comprehensive digital first engagement and payment platform that harnesses the power of AI to provide tailored interactions and empower consumers with the ability to manage their debt with ease.

Digital First

Our comprehensive digital-first strategy features personalized emails, SMS, and chat, ensuring seamless communication with consumers. When necessary, we complement these modern methods with traditional options like phone calls, offering a full spectrum of communication channels to meet every need.

AI Crafted Contact Strategy

UCEP tailors a unique strategy for each consumer, predicting the most effective communication methods and optimal times to connect. This personalized approach enables us to achieve some of the highest reach rates in the industry.

Pay With Ease

UCEP’s self-service payment portal offers a user-friendly experience that puts consumers in control. With tailored payment plans and personalized settlement offers, UCEP empowers individuals to easily manage their financial obligations on their own terms.

We are your trusted partner

30+

years of experience

3

global call centers

29 M+

calls annually

Fortune 500

client base

WHAT WE DO

Our Services

First Credit Services is a BPO company and an omnichannel debt collection agency that specializes in First-Party and Third-Party collections, credit collections, and Customer Service Outsourcing. Utilizing our flexible OmniExp platform, we can tailor our consumer engagements to meet most business needs.

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First Party Collections

Failed payment recovery and early stage collections.

Third Party Collections

Effective and compliant late stage collection services.

Business Process Outsourcing

Outsourced customer service functions or departments.

Extended Business Office

Healthcare collection services

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OUR EXPERTISE

Industries We Serve

It is important to find business partners who have experience in your industry. They should understand all of the industry nuisances and be well versed in the related jargon. You should feel comfortable that the vendor you select has proven that their processes and strategies work in your marketplace.

With more than 25 years of being in business, First Credit Services has built a team of the best debt collectors specializing in early and late stage collections. Along with being the best debt collection agency, we have over 20 years of experience specializing in Business Process Outsourcing Solutions. We pride ourselves in our ability to build effective outsourcing programs to meet the exact requirements and budgets of each business. This strategy and our experience makes us the right choice for industries like Automotive Finance, Fintech, Health and Fitness, and Commercial Lending.