COLLECTION SERVICES
Collections Reimagined
Modern customer engagements and receivables management
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WHY US
What makes us different?
OmniXp
Our revolutionary Omni channel platform provides consumers the freedom to choose how they interact with us delivering personalized experiences and remarkable engagements.
EngageRight
Our “Contact Optimization” machine learning engine creates a customized strategy to know who, when, and how to contact consumers. EngageRight provides our clients with some of the highest reach and recovery rates in the industry.
Our People
Voted as the best place to work in collections, FCS hires, trains, and retains the best agents in the business
We are your trusted partner
25+
years of experience
3
global call centers
29 M+
calls annually
Fortune 500
client base
Nationally
Licensed
Worked with over 10M consumers
WHAT WE DO
Our services
FCS is a BPO provider that specializes in First-Party and Third-Party collections, and customer engagement services. Utilizing our flexible OmniExp platform we can tailor our consumer engagements to meet most business needs.
First Party Collections
Failed payment recovery and early stage collections.
Third Party Collections
Effective and compliant late stage collection services.
Customer Engagement Services
Extended Business Office
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OUR EXPERTISE
Industries we serve
Automotive Finance
Medical & Healthcare
Government & muncipal
Commercial lending
It is important to find business partners who have experience in your industry. They should understand all of the industry nuisances and be well versed in the related jargon. You should feel comfortable that the vendor you select has proven that their processes and strategies work in your marketplace.
With more than 25 years of being in business, First Credit Services has built a robust resume servicing several industries with early and late stage collections and customer engagement services. Through our years of experience we’ve perfected processes in many markets. We use these industry specific processes as a base to create custom solutions for each client, helping us outperform the competition. This strategy and our experience makes us the right choice for industries like Automotive Finance, Bankcard, Healthcare, Fintech, Health and Fitness, and Commercial Lending.
OUR RECOGNITIONS
Our certifications
OUR INSIGHTS
The latest from FirstCredit
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7 April 2021The Health and Fitness industry is an extremely competitive marketplace. Operators spend an incredible amount of...
First Credit Services Stands by Our Female Employees & Supports Women in Business and Beyond
8 March 2021In the month of March, also known as Women’s History Month, First Credit Services celebrates all month long by...
First Credit Services to add 155 jobs in Columbus
10 December 2019At this morning’s Columbus Chamber of Commerce board meeting, it was announced that First Credit Services,...
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Interested to know more? We can help.