COLLECTION SERVICES

Collections Reimagined

Modern Customer Engagements and Receivables Management

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WHY US

What makes us different?

OmniXp

Our revolutionary Omni channel platform provides consumers the freedom to choose how they interact with us delivering personalized experiences and remarkable engagements.

EngageRight

Our “Contact Optimization” machine learning engine creates a customized strategy to know who, when, and how to contact consumers. EngageRight provides our clients with some of the highest reach and recovery rates in the industry.

Our People

Voted as the best place to work in collections, First Credit Services hires, trains, and retains the best agents in the business

What makes us different

We are your trusted partner

25+

years of experience

3

global call centers

29 M+

calls annually

Fortune 500

client base

Nationally

Licensed

Worked with over 10M consumers

WHAT WE DO

Our services

First Credit Services is a BPO provider that specializes in First-Party and Third-Party collections, and customer engagement services. Utilizing our flexible OmniExp platform we can tailor our consumer engagements to meet most business needs.

First party

First Party Collections

Failed payment recovery and early stage collections.

Third party

Third Party Collections

Effective and compliant late stage collection services.

Customer Engagement Services

Outsourced customer service functions or departments.

Extended Business Office

Healthcare collection services
Services

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OUR EXPERTISE

Industries we serve

Automotive Finance

Automotive Finance

Medical & Healthcare

Government & muncipal

Commercial lending

Bankcard and consumer lending

Fintech

Health & fitness

It is important to find business partners who have experience in your industry. They should understand all of the industry nuisances and be well versed in the related jargon. You should feel comfortable that the vendor you select has proven that their processes and strategies work in your marketplace.

With more than 25 years of being in business, First Credit Services has built a robust resume servicing several industries with early and late stage collections and customer engagement services. Through our years of experience we’ve perfected processes in many markets. We use these industry specific processes as a base to create custom solutions for each client, helping us outperform the competition. This strategy and our experience makes us the right choice for industries like Automotive Finance, Bankcard, Healthcare, Fintech, Health and Fitness, and Commercial Lending.

Industries we serve

OUR RECOGNITIONS

Our certifications

"Our company has been through a few collection agencies over the years with my business and we are overjoyed with this agency. They collect so much more than any other collection agency I have worked with. But on top of them recovering a good chunk of past revenue, many of our patients who First Credit Services has contacted have continued to stay loyal and come back to our office in the future with positive experiences. We are glad that they are respecting our patients when trying to collect money from them. "

- Manager of Billing, Healthcare Provider

"First Credit Services has been providing us with collection services for about 5 years now as we own several health club franchise locations. I primarily work with their sales and marketing team, and they are always professional and super helpful, excellent customer service! Also, as importantly, they are excellent at collecting otherwise "lost revenue" for our businesses. GREAT SERVICE, MUCH APPRECIATED, THANKS FIRST CREDIT!"

-Health Club Owner

"First Credit Services’ failed payment recovery service is a no brainer for our business. They’ve helped us recover over 70% of our failed payments each month. "

VP of Membership – Coffee Subscription Company

OUR INSIGHTS

The latest from First Credit Services

What is Skip Tracing?

4 May 2021

Skip tracing is a tracing method that tracks defaulters that have gone underground. Although it is used in a myriad...

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Interested to know more? We can help.