Failed Payment Recovery
Recover and retain up to 80% of failed drafts
Our Success is Built On
Your Brand, Our People
Our call center agents learn your business, talking points, and culture. They become brand experts and will provide the highest level of friendly service to your customers.
Your Message, Our Methodology
We work with your team to develop brand messaging and scripts. We then incorporate those into our OmniXp platform, which allows customers to engage with your brand through digital channels (SMS, email, chatbot) and human connections (phone, chat).
Your Systems, Our Integration
First Credit Services can work directly off your system of record, so all communication and transactions are instantly documented and processed within your CRM.
"FCS has been our EBO partner for over 5 years. Since working with them, our hospital has realized significant drops in our AR days and a reduction in the number of patients sent to bad debt collections. They’ve truly mastered the art of navigating insurance claims and patient balance engagements."
Director of Billing – East Coast Hospital Network
"First Credit takes over the difficult task of communicating and working with delinquent patients. Their integration with our billing platform has streamlined the entire process taking the stress off our lab managers. FCS enables our operating teams to focus on what’s important, providing great service for our patients."
CFO – Clinical Laboratory Company
"Our portfolio recoveries have improved by 35% since bringing on First Credit Services, we look forward to a long-standing relationship!"
VP of Collections – Equipment Finance Company
The latest from First Credit Services
Our client operates a chain of high-volume health clubs. They saw the amount of time their managers and front desk...
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