Business Process Outsourcing 

Scalable Business Process Outsourcing solutions for all of your customer service needs
Customer Engagement Outsourcing

We make Happy Customers

Outsourcing customer service tasks or engagement functions with First Credit Services is a cost-effective way to quickly address service areas that are currently being underserved by your existing internal operation. Contracting these services out with FCS can quickly fix coverage issues, lowerer your expenses, and build loyal customers.
First Credit Services, specializes in Customer Engagement Outsourcing, and are set up to handle most customer services tasks. With call centers located in both the US and India we can provide solutions to meet most budgets. We offer the highest level of customer service in the industry at the most competitive prices.

Present Across the Customer Lifecycle

From acquisition and engagement to the retention and debt recovery, our BPO services leverage the capability of our experienced staff and advanced technologies to add value across the customer lifecycle.

Acquisition

We can help you convert your prospect into a paying customer by leveraging data and insights and creating a solid conversion strategy.

Servicing

Our omnichannel platform, OmniXp, and advanced ML engine, EngageRight will help you deliver superior customer engagement.

Retention

With personalized experiences and tailored offerings, we help you improve customer loyalty and retention while saving costs.

Recovery

With the combined effort of our Advanced AI and seasoned staff, we employ an empathetic collection approach to maximize recovery.

Our Services

  • Customer Services
  • Receivables Management

Pre Collections

Telephone Answering Services
Live Chat
Appointment Setting
Customer Service and Support
Data Breach Service/Emergency Customer Notifications
Market Research and Data Collection
Telemarketing
Order Processing
Seminar and Event Registration
Disaster Response

Recall Services

Mystery Shopping
Vaccine Verification
Payments and Collections
1st Party Delinquency Notifications
3rd Party Collections
Customer Service and Support
Failed Payment Recovery
First Credit Services has centers located both on-shore and off-shore and can provide solutions to meet most budgets. We offer the highest level of customer service in the industry at the most competitive prices.

Call us today to learn more about the many service options we have available.

Get in touch

Interested to know more? We can help.

Our Success is Built On

Your Brand, Our Agents!

Our call center agents learn your business, talking points, and culture. They become brand experts and will provide the highest level of friendly service to your customers.

Your Message, our Methodology!

We work with your team to develop brand messaging and scripts. We then incorporate those into our OmniXp platform, which allows customers to engage with your brand through digital channels (SMS, email, chatbot) and human connections (phone, chat).

Your Systems, Our Integration

First Credit Services can work directly off your system of record, so all communication and transactions are instantly documented and processed within your CRM.

Trusting First Credit Services with your customer engagements is a quick and effective way to seamlessly ensure quality human interactions and digital connections for your customer service needs.

"We recently launched a new software platform and needed a scalable resource to keep up with the support demand. FCS quickly learned our business and built a support team that grows with our business. They have been an integral part of our success."

VP of Customer Experience – Growing Software Company

"We are so pleased with First Credit Services, and the staff that we work with. From the moment we got onboarded to a couple of months into the service, I love that each time I have an interaction with someone from FCS, they are always professional and easy to work with. "

Director of Collections, Financial Services Company

"We’ve been extremely happy with FCS. They are outperforming all other agencies we’ve utilized in the past. They treat our constituents with respect and deliver results. "

Controller – NJ Township

OUR INSIGHTS

The latest from First Credit Services

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Interested to know more? We can help.