Health and Fitness
Largest Provider of Payment Recovery and Late Stage Collections in the Industry!
Payment Recovery
Most of your failed payment churn is involuntary and comes from loyal members who had no intention of quitting your club. In fact, without an effective customer retention and engagement process, most may never realize you stopped drafting them.
We know the amount of dedicated resources needed to have an effective internal notification and draft updating process in place. It’s a challenge for your staff to find the time to contact past due members on a consistent basis, especially when it’s not their favorite task. By outsourcing your payment decline management to FCS, you’ll increase your recovery rate, grow membership through customer retention, and increase overall revenue.

of failed drafts
First Credit Services’ First-Party strategy includes our OmniXp contact system with multiple touch points such as phone calls, letters, SMS, and emails. Our highly trained friendly agents will engage your declined and past-due members to update their payment information and get them drafting again. With a dedicated team and integration club management software companies (like Daxko, ABC, ASF, Mindbody, Jonas) First Credit Services ensures a brand-friendly, thorough, and continuous payment updating process for your club and members.


Late Stage Collections
collections services.
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