Health and Fitness
Largest Provider of Payment Recovery and Late Stage Collections in the Industry!
Our Services
Payment Recovery
Recover and retain up to 80% of failed drafts
Cancellation and Retention Services
Save more members and grow revenue!
Late Stage Collections
Omnichannel Collection Services
Payment Recovery
Most of your failed payment churn is involuntary and comes from loyal members who had no intention of quitting your club. In fact, without an effective customer retention and engagement process, most may never realize you stopped drafting them.
We know the amount of dedicated resources needed to have an effective internal notification and draft updating process in place. It’s a challenge for your staff to find the time to contact past due members on a consistent basis, especially when it’s not their favorite task. By outsourcing your payment decline management to FCS, you’ll increase your recovery rate, grow membership through customer retention, and increase overall revenue.
of failed drafts
First Credit Services’ First-Party strategy includes our OmniXp contact system with multiple touch points such as phone calls, letters, SMS, and emails. Our highly trained friendly agents will engage your declined and past-due members to update their payment information and get them drafting again. With a dedicated team and integration club management software companies (like Daxko, ABC, ASF, Mindbody, Jonas) First Credit Services ensures a brand-friendly, thorough, and continuous payment updating process for your club and members.
Cancellation and Retention Services
Stop losing members and revenue by trying to handle cancellations in your clubs
Cancellations request are a constant for clubs and they require a significant amount of staff time to process correctly. Trying to respond to all the cancelation request coming in from phone calls, emails, and in person is tall order for staff who are also focused on the existing member experience and signing up new ones. All too often staff quickly run through the process and miss the opportunity to retain the member or collect any outstanding balances.
With First Credit Services Cancellation and Retention Services, you can divert all cancellation request to our club branded Member Experience Center. Our Member Experience team will properly handle all request, exhausting all efforts to retain the member and collect any outstanding balances.
- Centrallized branded engagement center to handle all cancellation request
- Outbound phone calls to all email request attempting to save the membership
- A dedicated team of professional cancellation experts representing your brand
- Customizable messaging and retention offerings
Late Stage Collections
Over 4,000 clubs use us for
collections services.
OUR INSIGHTS
The latest from First Credit Services
Customer Service Outsourcing
21 June 2023Our client operates a chain of high-volume health clubs. They saw the amount of time their managers and front desk...
Failed Payment Management
21 June 2023Our client operates a chain of high-volume health clubs. They saw the amount of time their managers and front desk...
Cancellation Management- Save More Members and Improve the Environment of Your Club
23 June 2022Our client operates a chain of high-volume health clubs. They saw the amount of time their managers and front desk...
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