Our Team Delivers Some of the Highest Recovery Rates in the Financial Services Industry
With over 25 years of industry experience servicing some of the largest financial institutions in the United States (and operating in all fifty states), First Credit Services (FCS) is your best choice for collecting on both consumer and commercial debt. Our compliance driven, omnichannel engagement approach incorporates data analytics, AI/ML, and predictive modeling. This dedication to technology and data science provides our clients with some of the highest recovery rates in the industry.
We offer a complete suite of collection solutions including both first-party (pre-charge off, early stage first cure/care) and third-party collections. Whether you are a bank looking to outsource your late payment calls on credit card accounts or a credit union in need of an agency to collect charged-off accounts, we have the ability and experience to help.
Why FCS for Debt Recovery Solutions?
Successful servicing resumé, including Fortune 500 companies
Maintaining your brand reputation is at the core of our engagements
Experience in servicing Prime and subprime markets
We can work off your system or provide a hybrid solution
Licensed to collect in all fifty states
Flexible in the streams we service (primary - quintenary)
Superior agent workforce with bilingual capabilities (voted best place to work in collections)
Operations strategy and workflow based on Machine Learning and Analytics
Compliant collection operations with a dedicated compliance department
AOC achieved for PCI DSS level 1 and SOC 2 Type II compliant
Business Continuity Plan (BCP) and Disaster Recovery plan in place, multiple sites
Omni Channel approach including “Digital Collections”