Monday 8:00AM–9:00PM
Tuesday 8:00AM–9:00PM
Wednesday 8:00AM–9:00PM
Thursday 8:00AM–9:00PM
Friday 8:00AM–9:00PM
Saturday Closed
Sunday Closed

Bankcard and Consumer Loans

Our Team Delivers Some of the Highest Recovery Rates in the Financial Services Industry

With over 25 years of industry experience servicing some of the largest financial institutions in the United States (and operating in all fifty states), First Credit Services (FCS) is your best choice for collecting on both consumer and commercial debt. Our compliance driven, omnichannel engagement approach incorporates data analytics, AI/ML, and predictive modeling. This dedication to technology and data science provides our clients with some of the highest recovery rates in the industry.

We offer a complete suite of collection solutions including both first-party (pre-charge off, early stage first cure/care) and third-party collections. Whether you are a bank looking to outsource your late payment calls on credit card accounts or a credit union in need of an agency to collect charged-off accounts, we have the ability and experience to help.

Why FCS for Debt Recovery Solutions?

  • Successful servicing resumé, including Fortune 500 companies
  • Maintaining your brand reputation is at the core of our engagements
  • Experience in servicing Prime and subprime markets
  • We can work off your system or provide a hybrid solution
  • Licensed to collect in all fifty states
  • Flexible in the streams we service (primary - quintenary)
  • Superior agent workforce with bilingual capabilities (voted best place to work in collections)
  • Operations strategy and workflow based on Machine Learning and Analytics
  • Compliant collection operations with a dedicated compliance department
  • AOC achieved for PCI DSS level 1 and SOC 2 Type II compliant
  • Business Continuity Plan (BCP) and Disaster Recovery plan in place, multiple sites
  • Omni Channel approach including “Digital Collections”