by Aaron Mueller | Jul 21, 2026 | Debt Collection
The phone-first collections is losing its grip. Consumers are harder to reach, portfolios are growing, and every manual gap can lead to recovery losses or compliance risks. The issue is not just missed calls. It is a recovery model built around a channel consumers...
by Aaron Mueller | Jul 21, 2026 | Debt Collection
Collections workflow automation is software that runs the repetitive steps of recovering past-due balances: segmenting accounts, timing reminders, escalating unresponsive ones, and capturing payment, without a person managing each step by hand. For auto lenders, this...
by Aaron Mueller | Jul 13, 2026 | Debt Collection
Right now, about 1 in 20 people in the US carries a debt that has landed in third-party collections. Behind every one of those sits a business that already earned that money and still hasn’t seen it. The longer the balance sits, the harder it gets to pull back....
by Aaron Mueller | Jul 13, 2026 | Debt Collection
Loan delinquency management is how lenders identify overdue accounts, reach borrowers, offer repayment options, and recover missed payments before a loan defaults. It runs across the full loan lifecycle, from preventing a miss to recovering the balance after one...
by Aaron Mueller | Jul 10, 2026 | Debt Collection
Every collection touchpoint now carries more compliance weight. As per the Consumer Financial Protection Bureau (CFPB)’s 2024 report, debt collection complaints nearly doubled in 2024, rising from roughly 109,900 the year before to about 207,800. For teams recovering...
by Aaron Mueller | Jul 3, 2026 | Debt Collection
In the first quarter of 2026, U.S. households were carrying $18.8 trillion in debt, and about 4.8% of those balances were already in some stage of delinquency, according to the New York Fed. For the businesses owed that money, the problem is rarely one bad quarter. It...
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