The best debt collection agency in
Delaware

First Credit Services has been providing collection services for companies of all sizes in Delaware and is experienced in many industries including real estate, insurance, and financial services. Today, changes in consumer behaviors and technological advances are shifting how people communicate and interact with businesses. Traditional collection and engagement methods are out of date, and so are most agencies. First Credit Services has invested millions in reimagining how we interact with consumers and utilize AI tools to build custom collection strategies. We’ve effectively opened the lines of communication for all generations, making it easier for consumers to connect and make payments.

Delaware, one of the United States’ smallest states, is undergoing a population boom due to the manufacturing and food processing industries. Situated on the Atlantic Ocean, Delaware was first inhabited by Algonquian tribes before becoming dominated by Swedes, Dutch, and the English. Delaware’s capital is Dover, while Philadelphia and Baltimore are its major seaports. In 1787, Delaware was the second state to ratify the United States Constitution. Its population is largely made up of people who work in white-collar professions and commute from neighboring states to Wilmington, a city on the coast. Delaware’s economy has been largely attributed to its large chemical and food processing industries. The food processing industry comprises a significant portion of Delaware’s economy as well.

Sales
Reimagining Collections and Modernizing Engagements: Best Debt Collection Agency in Delaware

As the best collection agency in Delaware, First Credit Services will customize a debt collection strategy that works for you. We offer our services in cities including Wilmington, Dover, Newark, Middletown, Bear, Glasgow, Brookside, Hockessin and much more. Our customer-centric approach and innovative digital tools will help you restore your lost revenue and streamline your cash flow. Also, people in Delaware are protected by the Fair Debt Collection Practices Act (FDCPA) as well as the Delaware Fair Debt Collection Practices Act that was enacted to protect consumers from unfair, deceptive, and harassing debt collection practices. As the best collection agency in Delaware, we understand all these laws. We adhere to strict ethical practices in order to maintain your Delaware business’s reputation. Partner up with First Credit Services, the best collection agency in Delaware and let us help your business recover the debt.

Sales

WHAT WE DO

Why We Are The
Future of Collections!

OmniXp

Our revolutionary Omni channel platform provides consumers the freedom to choose how they interact with us delivering personalized experiences and remarkable engagements.

EngageRight

Our “Contact Optimization” machine learning engine creates a customized strategy to know who, when, and how to contact consumers. EngageRight provides our clients with some of the highest reach and recovery rates in the industry.

Our People

Our people are one of the main reasons why we are the best collection agency in Delaware. Voted as the best place to work in collections, FCS hires, trains, and retains the best agents in the business.

WHAT WE DO

Our Services

Having an effective early intervention strategy is the best way to lower your roll rate, reduce the amount of bad debt you send to collections, and improve customer loyalty. Our OmniXp platform enables us to connect early with your past-due accounts and work with them to find the appropriate resolution. Our world-class collection expertise provides a customer-oriented, cost-effective, and personalized approach to target and collect from customers in their earlier stages of delinquency. This is what makes us the best collection agency in Delaware.
Sales
Partnering with the right Collection Agency can make a significant difference to your bottom line. At FCS, we understand how important an effective collections strategy is to the running of your business. We invest heavily in state-of-the-art consumer-centric systems that provide consumers a convenient experience and produce some of the highest recovery rates in the industry.

As a nationally licensed Collections Agency, we take compliance seriously and have dedicated departments for both training and compliance. These resources ensure that all agents meet proper messaging and compliance standards while communicating with your valued customers in Delaware and everywhere else in the country.

Partnering with the right Collection Agency can make a significant difference to your bottom line. At FCS We understand how important an effective collections strategy is to the running of your business, and focus our resources on your most pressing concerns accordingly to handle late-stage collections. We also have dedicated departments for both training and compliance. These resources ensure that all agents meet proper messaging and compliance standards while communicating with your valued customers. We take special care to comply with all the FTC regulations.

Sales
Business Process Outsourcing

Outsourcing customer service tasks or engagement functions with First Credit Services is a cost-effective way to quickly address service areas that are currently being underserved by your existing internal operation. Our call center agents learn your business, talking points, and culture. They become brand experts and will provide the highest level of friendly service to your customers. We work with your team to develop brand messaging and scripts. We then incorporate those into our OmniXp platform, which allows customers to engage with your brand through digital channels (SMS, email, chatbot) and human connections (phone, chat). By trusting us with your customer engagements, you can quickly fix coverage issues, lower your expenses, and build loyal customers while ensuring quality human interactions.

Sales
Extended Business Office
We offer a wide range of services designed to be a true extension of your billing office. Our extended business office services provide you all the assistance you need. We review your processes, identify trends, and provide highly effective solutions. FCS collaborates with you to streamline workflow, increase account resolution, maximize future collections and deliver effective results.
Sales

OUR EXPERTISE

Industries we serve

Automotive Finance

Automotive Finance

Bankcard and consumer loans

Government & muncipal

Health & Fitness

Medical & Healthcare

Fintech

Commercial Lending

Sales

Our experience is our difference

Sales

25+

Years in business
client

Fortune 500

Client Base
A Rated
rating by Better Business Bureau

29M+

Calls Annually

Nationally Licensed

OUR RECOGNITIONS

Our certifications

First Credit Services, Inc, Collections Agencies, Columbus, GA

OUR INSIGHTS

The latest from First Credit Services

Get in touch

Interested to know more? We can help.

Other Locations