First-Party Collection Services

Brand friendly failed payment recovery services and early stage collections

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Recover up to 80% of your
failed payments!

Payment Recovery Service:

50% of all churn is due to failed payments and most of that is involuntary. You’re losing loyal customers who had no intention of terminating their arrangement with you, just because their payment method failed.
At First Credit Services, our Omnichannel recovery approach blends personal interaction and digital connections to effectively maintain relationships, protect your brand, and recover more failed payments. Our first party collection services with ROIs exceeding 600%, we’ll drastically lower your churn, increase your revenue and keep your loyal customers happy.

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Drastically reduce your
roll rates and delinquencies!

First Party Collections (Early Stage Collections)

Having an effective early intervention strategy is the best way to lower your roll rate, reduce the amount of bad debt you send to collections, and improve customer loyalty. As an extension of your receivables department, First Credit Services (FCS) can seamlessly integrate with your internal systems and engage your delinquent customer as a member of your team. Using our OmniXp contact platform, our friendly agents connect early and resolve quickly. They provide the same level of service you would expect from your staff and respectfully work with your customers to update information, collect payment, and log any notes all within your own system.
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Our Success is Built On

Your Brand, Our People

Our call center agents learn your business, talking points, and culture. They become brand experts and will provide the highest level of friendly service to your customers.

Your Message, Our Methodology

We work with your team to develop brand messaging and scripts. We then incorporate those into our OmniXp platform, which allows customers to engage with your brand through digital channels (SMS, email, chatbot) and human connections (phone, chat).

Your Systems, Our Integration

First Credit Services can work directly off your system of record, so all communication and transactions are instantly documented and processed within your CRM.

First Credit Services proven
solution is the easy choice.

Digital Only Strategy

M

Impersonal

M

Lower Recovery Rates

M

Potentially harmful to brand

M

Spammy

M

No Empathy

First Credit Services Process

N

Omni Channel ( Phone, email, text)

N

Positive Brand Experience

N

Scalable

N

Machine Learning Contact Optimization

N

Cost Effective

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In House

M

Salary and Benefits

M

Lower Recovery Rates

M

Potentially harmful to brand

M

Spammy

M

No Empathy

"We have cultivated a strong relationship with First Credit Services over the years. They are our preferred collections partner and have upheld the reputation of our brand working seamlessly with existing and new Franchise operators. FCS has a compliant collection process, they treat our members with respect and engage with our members in a manner that drives retention in this highly competitive market."

COO - National Fitness Brand

"First Credit takes over the difficult task of communicating and working with delinquent patients. Their integration with our billing platform has streamlined the entire process taking the stress off our lab managers. FCS enables our operating teams to focus on what’s important, providing great service for our patients."

CFO - Clinical Laboratory Company

"FCS’ failed payment recovery service is a no brainer for our business. They’ve helped us recover over 70% of our failed payments each month."

VP of Membership - Coffee Subscription Company

OUR INSIGHTS

The Latest From First Credit Services

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Interested to know more? We can help.

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Frequently Asked Questions

What types of services can be outsourced?
Common outsourced services include customer support, data entry, finance and accounting, collections, and technical support. Some companies also outsource back-office processes like HR, payroll, and document management. A BPO company can handle this wide range of non-core tasks, helping businesses stay focused on their main operations.
How is AI transforming BPO?
AI is changing the way BPO services work by making them faster and more responsive. With tools like chatbots, voice assistants, and predictive analytics, many routine tasks are now automated. This allows human agents to focus on complex cases that need empathy and judgment.
What’s the difference between offshore, nearshore & onshore BPO?
In business process outsourcing, the terms offshore, nearshore, and onshore refer to the location of the service provider:
1) Offshore: outsourcing to a different continent, usually to reduce costs.
2) Nearshore: outsourcing to a nearby country, often in the same time zone.
3) Onshore: working with a provider within the same country.
Offshore models often lower expenses, nearshore offers easier collaboration, and onshore provides cultural alignment and local expertise.
Will I save money by outsourcing?
Yes, business process outsourcing services often help reduce expenses. You do not have to invest in hiring, training, or infrastructure. Instead, you pay for the service you need, when you need it. This helps convert fixed costs into variable ones.
Many businesses also save time by getting work done faster and more accurately. Over time, this leads to better cost control without lowering service quality.
What are the advantages and disadvantages of BPO?

Advantages of BPO:

  1. Frees up internal teams to focus on core work
  2. Reduces operational costs
  3. Gives access to trained staff and better tools
  4. Speeds up turnaround time
  5. Offers flexibility in scaling teams

Disadvantages of BPO:

  1. May lead to less control over certain processes
  2. Time zone differences can affect communication
  3. Quality can vary across vendors