First-Party Collection Services
Brand friendly failed payment recovery services and early stage collections
Recover up to 80% of your
failed payments!
50% of all churn is due to failed payments and most of that is involuntary. You’re losing loyal customers who had no intention of terminating their arrangement with you, just because their payment method failed.
At First Credit Services, our Omnichannel recovery approach blends personal interaction and digital connections to effectively maintain relationships, protect your brand, and recover more failed payments. Our first party collection services with ROIs exceeding 600%, we’ll drastically lower your churn, increase your revenue and keep your loyal customers happy.

Drastically reduce your
roll rates and delinquencies!
First Party Collections (Early Stage Collections)
Our Success is Built On
Your Brand, Our People
Our call center agents learn your business, talking points, and culture. They become brand experts and will provide the highest level of friendly service to your customers.
Your Message, Our Methodology
We work with your team to develop brand messaging and scripts. We then incorporate those into our OmniXp platform, which allows customers to engage with your brand through digital channels (SMS, email, chatbot) and human connections (phone, chat).
Your Systems, Our Integration
First Credit Services can work directly off your system of record, so all communication and transactions are instantly documented and processed within your CRM.

First Credit Services proven
solution is the easy choice.
Digital Only Strategy
Impersonal
Lower Recovery Rates
Potentially harmful to brand
Spammy
No Empathy
First Credit Services Process
Omni Channel ( Phone, email, text)
Positive Brand Experience
Scalable
Machine Learning Contact Optimization
Cost Effective
In House
Salary and Benefits
Lower Recovery Rates
Potentially harmful to brand
Spammy
No Empathy
OUR INSIGHTS
The Latest From First Credit Services
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Customer Service Outsourcing
21 June 2023Our client operates a chain of high-volume health clubs. They saw the amount of time their managers and front desk...
Failed Payment Management
21 June 2023Our client operates a chain of high-volume health clubs. They saw the amount of time their managers and front desk...
Get in touch
Interested to know more? We can help.
Frequently Asked Questions

What exactly does first-party debt collection mean?
First-party debt collection refers to recovery efforts made by the original creditor or an agency acting on their behalf. Unlike third-party collectors, agents from a First Party Debt Collection Agency work under the creditor’s name and brand voice. This approach preserves customer trust, ensures consistency, and often leads to higher recovery rates.
How does an omnichannel approach enhance first-party debt recovery?
An omnichannel approach uses multiple communication channels such as phone, email, SMS, and chat to engage with customers. This increases the chances of reaching debtors through their preferred method, improving response rates. By combining technology with human empathy, it creates smoother interactions and strengthens recovery outcomes without harming customer relationships.
Why is early intervention so effective in first-party collections?
Early intervention helps address overdue accounts before debts escalate into serious delinquencies. By contacting customers soon after a missed payment, creditors can resolve issues quickly, offer repayment options, and prevent account write-offs. This proactive strategy not only improves recovery rates but also reduces customer churn and strengthens long-term loyalty.
Do first-party collectors integrate with existing creditor systems?
Yes, a First Party Debt Collection Agency can integrate directly with a creditor’s CRM and billing systems. This allows seamless data sharing, accurate account tracking, and consistent communication within the creditor’s platform. Integration ensures that customer records stay updated while maintaining a professional and brand-aligned approach to debt recovery.