First-Party Collection Services

Brand friendly failed payment recovery services and early stage collections

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Failed Payment Recovery Service:

50% of all churn is due to failed payments and most of that is involuntary. You’re losing loyal customers who had no intention of terminating their arrangement with you, just because their payment method failed.
At First Credit Services, our Omnichannel recovery approach blends personal interaction and digital connections to effectively maintain relationships, protect your brand, and recover more failed payments. Our first party collection services with ROIs exceeding 600%, we’ll drastically lower your churn, increase your revenue and keep your loyal customers happy.

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First Party Pre-Collections

Having an effective early intervention strategy is the best way to lower your roll rate, reduce the amount of bad debt you send to collections, and improve customer loyalty. As an extension of your receivables department, First Credit Services (FCS) can seamlessly integrate with your internal systems and engage your delinquent customer as a member of your team. Using our UCEP contact platform, our friendly agents connect early and resolve quickly. They provide the same level of service you would expect from your staff and respectfully work with your customers to update information, collect payment, and log any notes all within your own system.

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Our Success is Built On

Your Brand, Our People

Our call center agents learn your business, talking points, and culture. They become brand experts and will provide the highest level of friendly service to your customers.

Your Message, Our Methodology

We work with your team to develop brand messaging and scripts. We then incorporate those into our UCEP platform, which allows customers to engage with your brand through digital channels (SMS, email, chatbot) and human connections (phone, chat).

Your Systems, Our Integration

First Credit Services can work directly off your system of record, so all communication and transactions are instantly documented and processed within your CRM.

First Credit Services proven
solution is the easy choice.

Digital Only Strategy

M

Impersonal

M

Lower Recovery Rates

M

Potentially harmful to brand

M

Spammy

M

No Empathy

First Credit Services Process

N

Omni Channel ( Phone, email, text)

N

Positive Brand Experience

N

Scalable

N

Machine Learning Contact Optimization

N

Cost Effective

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In House

M

Salary and Benefits

M

Lower Recovery Rates

M

Potentially harmful to brand

M

Spammy

M

No Empathy

"We have cultivated a strong relationship with First Credit Services over the years. They are our preferred collections partner and have upheld the reputation of our brand working seamlessly with existing and new Franchise operators. FCS has a compliant collection process, they treat our members with respect and engage with our members in a manner that drives retention in this highly competitive market."

COO - National Fitness Brand

"First Credit takes over the difficult task of communicating and working with delinquent patients. Their integration with our billing platform has streamlined the entire process taking the stress off our lab managers. FCS enables our operating teams to focus on what’s important, providing great service for our patients."

CFO - Clinical Laboratory Company

"FCS’ failed payment recovery service is a no brainer for our business. They’ve helped us recover over 70% of our failed payments each month."

VP of Membership - Coffee Subscription Company

OUR INSIGHTS

The Latest From First Credit Services

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Frequently Asked Questions

What exactly does first-party debt collection mean?

First-party debt collection refers to recovery efforts made by the original creditor or an agency acting on their behalf. Unlike third-party collectors, agents from a First Party Debt Collection Agency work under the creditor’s name and brand voice. This approach preserves customer trust, ensures consistency, and often leads to higher recovery rates.

How does an omnichannel approach enhance first-party debt recovery?

An omnichannel approach uses multiple communication channels such as phone, email, SMS, and chat to engage with customers. This increases the chances of reaching debtors through their preferred method, improving response rates. By combining technology with human empathy, it creates smoother interactions and strengthens recovery outcomes without harming customer relationships.

Why is early intervention so effective in first-party collections?

Early intervention helps address overdue accounts before debts escalate into serious delinquencies. By contacting customers soon after a missed payment, creditors can resolve issues quickly, offer repayment options, and prevent account write-offs. This proactive strategy not only improves recovery rates but also reduces customer churn and strengthens long-term loyalty.

Do first-party collectors integrate with existing creditor systems?

Yes, a First Party Debt Collection Agency can integrate directly with a creditor’s CRM and billing systems. This allows seamless data sharing, accurate account tracking, and consistent communication within the creditor’s platform. Integration ensures that customer records stay updated while maintaining a professional and brand-aligned approach to debt recovery.