US household debt hit $18.8 trillion by the end of 2025, according to the Federal Reserve Bank of New York’s Q4 2025 report. More consumers are falling behind on credit card and auto loan payments. For businesses, that means more unpaid accounts piling up, more...
Ten years ago, debt collection looked like this: a list of overdue accounts, a team of agents, and a phone that rang all day. It was slow, it was manual, and honestly, it kind of worked. Today, account volumes have tripled. Customers do not pick up unknown numbers....
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