Contents
- 1 Overview
- 2 The Challenge
- 3 The Solution
- 4 The Results
- 5 Trusted by people like you
- 6 “Each month our clubs were handling thousands of inquiries from Members about canceling their membership. Many of these interactions were in person and would frequently get hostile, especially when a staff member tried to collect a remaining balance. Unfortunately, these interactions usually happened at the front desk for all to see”
- 7 "Since implementing the cancelation program we’ve seen a drop in the number of membered returned for collections (RFC)."
Overview
The Challenge
The Solution
We tried internally to manage our failed payments but found it to be costly and we could never get consistent results from clubs. We made a decision to outsource our failed payment recovery to First Credit Services.
First Credit Services Failed Payment Management is a complete solution that provides consistent phone and email engagements over a 60 day period. Our friendly staff act as an extension of the club’s front desk and use local numbers when contacting members. Our goal when engaging members with failed payments is to retain them, if that’s not possible, collect any outstanding balance.
The Results
Each of our clubs saw immediate results from First Credit Services. They were able to update more than twice as many as our internal process and they were doing it at a lower cost. We should have utilized their services a long time ago.
