Cut Customer Churn Rate With These 4 Tips From FCS
Maintaining a strong customer base is crucial for the success and growth of any business. Yet, the detrimental impact of customer churn, or the rate at which customers stop using your products or services, can hinder your progress. High churn rates not only impact...
The Future Of Customer Services Outsourcing: Trends
As the world becomes increasingly digital and businesses continue to expand their reach globally, customer service outsourcing has become an essential part of many organizations’ operations. However, as technology advances and customer expectations evolve, the...
Outsourcing To BPO Companies: Effective Solution For Fintech
The fintech industry is growing exponentially, owing to the surge in mobile wallets, digitized money, paperless lending, and much more. The global fintech industry saw a record funding of over $131.5 billion in 2021, and the number is expected to get bigger in 2022....
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