Digital Debt Collections
A Flexible Digital Solution for Every Stage of Collections
At First Credit Services, we offer a powerful Digital Collection service that enables businesses to manage collections seamlessly at any stage of delinquency. With our proprietary Unified Consumer Experience Platform (UCEP), we tailor digital collection strategies specifically to your needs, helping you accelerate payment times and maximize recovery rates.
Best of all, you don’t need your own in-house experts to handle the process. We manage everything for you. By integrating intelligent automation, consistent communication, and user-friendly self-service payment options, our AI debt collection approach drives successful outcomes at every stage while keeping your customer relationships strong and positive.
Digital Collections at It’s Best
UCEP leverages advanced decisioning, omnichannel workflows, and behavioral analytics to orchestrate digital debt recovery at scale. Every capability is engineered to improve engagement, increase recoveries, and protect the customer experience.
AI-Driven Adaptive
Outreach
Our AI debt collection technology uses intelligent decisioning to determine the right message, the right channel, and the right moment, maximizing engagement while minimizing friction and communication fatigue.
True Omnichannel
Workflow
All outreach is coordinated through a single workflow that manages timing, cadence, and messaging across channels. This seamless structure strengthens your digital debt collection strategy and drives higher recovery performance.
Consistent Branded
Messaging
Looking for a branded experience? No problem. Our service is fully white-labeled, so all communications appear to come directly from your company, maintaining trust and brand continuity throughout the digital debt recovery process.
Modern Self-Service
Resolution
Customers can pay in full, enroll in plans, or accept personalized settlement offers through a secure, mobile-first portal, making it easy to take action on their terms.
Why UCEP
Effortless Management and Expert Oversight:
With our service-as-a-software approach, we take the reins on the entire digital debt collection process. You can rely on our expertise to maximize results while freeing up your team to focus on other priorities. It’s a hands-off solution that still provides full control and transparency.
Faster Recovery at Every Stage:
Intelligent Experience Orchestration:
AI powered segmentation and omnichannel workflows ensure the right message reaches the right customer at the right time, creating a smoother path to resolution and better results.
Built to Integrate Designed to Scale
UCEP integrates seamlessly with your existing systems and workflows — whether deployed as a standalone platform or alongside your internal teams and partners.
How It Works
Managed Seamlessly by Us
With our service-as-a-software model, we lead every aspect of the digital debt recovery process, allowing you to benefit from advanced AI debt collection capabilities without operational complexity. We work closely with you to craft messaging that stands out, avoids spam filters, and drives timely payments. From integration to execution, we handle it all, while providing customized reporting to keep you informed every step of the way.
Key Steps We Handle:
- Expert Messaging and Delivery: We craft and optimize messages to ensure they’re noticed and not caught in spam filters, encouraging prompt customer responses.
- Full Integration and Launch: We oversee all technical integrations and the launch process, ensuring a smooth start to your digital collections.
- Strategy Execution and Oversight: We manage and fine-tune your collection strategies, making adjustments as needed to maximize effectiveness.
- Custom Reporting: We provide tailored reports that give you clear insights into performance, helping you stay informed and in control.
Get Started with UCEP
Transform collections into a streamlined digital experience that delivers faster recovery, lower costs, and better customer outcomes.