Ever worried a simple question from your customer service team could land your business in hot water? Payment security rules are the guardrails keeping your reputation (and your revenue) intact. Figuring out where helpful service stops and PCI violations begin is...
Sticking to the script might keep things neat, but it’s not always the best for your customers. Rigid scripts can make your customer service sound robotic, which could frustrate customers and delay payments. Impersonal interactions jeopardize not only customer...
Picture this: It’s a hectic Monday morning. And your customer support team is flooded with calls, emails, and chats from frustrated customers needing quick answers. At the same time, your internal team is overburdened, managing numerous responsibilities and...
The global healthcare BPO market is expected to reach $468.5 billion by 2026. This is because of the increasing need for cost reduction, compliance management, and operational efficiency in healthcare organizations. With hospitals and medical offices facing rising...
Medical practices frequently struggle to handle their accounts receivables (AR) successfully. This problem results in lengthy AR days, a lack of cash flow, and high rates of bad debt, all of which can negatively impact their business. Despite the time and...
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