Healthcare Debt Collection Agency in Colorado Offering EBO Programs

Patient-centered EBO and medical debt recovery for Colorado healthcare organizations. We help providers statewide resolve balances effectively while maintaining patient trust and safeguarding community relationships.

Why Choose FCS?

First Credit Services (FCS) provides healthcare debt collection in Colorado, specializing in Extended Business Office (EBO) and patient balance recovery for hospitals, clinics, and physician groups across Denver, Colorado Springs, Aurora, Fort Collins, Pueblo, and Boulder. With 30+ years of healthcare receivables experience, FCS blends AI-guided outreach, omnichannel engagement, and revenue analytics with trained agents to reduce bad-debt roll and speed up resolution.

All operations comply with the Colorado Fair Debt Collection Practices Act (CFDCPA) under oversight of the Colorado Attorney General, alongside HIPAA and SOC 2 safeguards to protect PHI and financial data. Engagement strategies emphasize clear, compassionate conversations to preserve patient trust while supporting provider cash flow.

Healthcare Debt Collection Agency in Colorado with HIPAA-Aligned EBO Services

Patient Debt Collections

Contacting patients with overdue bills, issuing payment reminders, and arranging payment plans.

Medical Coding

We stay accurate and compliant with expert coding to prevent claim issues.

Claims Management

Managing the full claims process from submission to resolution for quicker approvals.

Medical Accounts Receivable Solutions

Improving collections and reducing outstanding payments to recover more revenue.

Revenue Cycle Optimization

Overseeing every step of the revenue cycle to boost financial results.

Insurance Verification

Verifying insurance details early to avoid billing delays and issues.

How We Ensure HIPAA and SOC 2 Compliance in Colorado

Managing patient balances in Colorado requires more than standard collection practices—it demands sensitivity to local communities spread from the Front Range to the San Luis Valley. Hospitals, clinics, and physician groups in Denver, Colorado Springs, Aurora, Fort Collins, Pueblo, and Boulder rely on Extended Business Office (EBO) programs that blend digital outreach with human support.

All efforts follow the Colorado Fair Debt Collection Practices Act, administered by the Attorney General’s Office, while maintaining HIPAA and SOC 2 safeguards to protect patient information. Security protocols include encryption at rest and in transit, multi-factor authentication, audit logging, and consent-based communication. For providers, this means fewer write-offs and faster resolution. For patients, it ensures respectful, bilingual conversations that prioritize clarity and trust.

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Frequently Asked Questions

What regulations govern healthcare debt collection in Colorado?

Healthcare debt collection in Colorado follows the Colorado Fair Debt Collection Practices Act (CFDCPA), along with federal FDCPA, HIPAA, and SOC 2 safeguards.

How does FCS support hospitals and clinics in Denver and across Colorado?

We provide EBO services in Denver, Colorado Springs, Aurora, Fort Collins, Pueblo, and Boulder, combining AI outreach and bilingual agents under Colorado’s compliance rules.

What patient protections are required in Colorado medical debt collection?

Colorado medical debt collection requires consent-based communication, financial assistance coordination, and compliance with the CFDCPA to protect patient rights.

Why is localized outreach important for Colorado healthcare collections?

Localized outreach in the Front Range and San Luis Valley helps healthcare debt collection in Colorado maintain cultural sensitivity, bilingual support, and patient trust.