Reimagining Collections
- Experts in collecting all types of consumer loans
- Digitally enhanced collections methodology
- Nationally licensed and PCI Compliant
- Onshore and offshore call centers to fit all budgets
- First Party and Third Party Capabilities
25+
Years in Business
29M+
Calls Annually
A+
BBB rating
Contact First Credit Services and get a FREE quote today!
OUR SERVICES
First Party Services and Third Party Collections
With over 25 years of industry experience servicing some of the largest financial institutions in the United States, First Credit Services (FCS) is your best choice for collecting delinquent consumer debt to include auto loans, end of lease, credit cards, memberships, and utilities. We’ve invested heavily in reimagining our approach to adapt to changes in consumer behaviors and technology. Our advanced compliance driven, Omnichannel engagement approach incorporates data analytics, AI/ML, and predictive modelling to open up lines of communications and ensure right party contact. This dedication to technology and data science provides our clients with some of the highest recovery rates in the industry.
First Party Services
Brand friendly early intervention services to help consumers get back on track. It helps build customer loyalty, lowers roll rates, and reduces the amount of bad debt you send to collections. Using our OmniXp omnichannel communication platform, our friendly agents connect early and resolve quickly. They provide the same level of service you would expect from your own staff and respectfully work with your customers to update information and collect payment.
Third Party Collections
First Credit Services offers one of the most effective and compliant late stage collection services in the industry. We utilize a hybrid collection model that incorporates both digital connections and human interactions to remove the barriers of communication for all generations. Our modern data driven approach allows us to build customized strategies for all consumers and helps us provides some of the highest recovery rates for our clients.
OUR RECOGNITIONS
Our certifications
Trusted by
people like you