Resources from the Best Debt Collectors
Learn about First Credit Services in the marketplace. FCS is always looking to find ways to share our knowledge of the collection business and how it directly impacts our friends, partners, and colleagues in the health and fitness industry.
A few samples of our best practices:
Understanding Your Business
FCS employs a team of dedicated professionals handling all defaulted membership negotiations. Every representative is fully trained in health and fitness collections and completely understands all of the pitfalls they might encounter on any given call. As one of the best debt collectors available, we know that collecting on defaulted gym agreements is not an easy job. It takes a dedicated individual to help each member fully understand their obligation to pay.
Understanding Your Local Community
FCS utilizes proprietary member sensitive collection techniques to collect the most money possible, AND most importantly, retain goodwill within your community. Whether you own a single facility or several centers throughout a region, members typically live within a 10 mile radius of the gym or studio. FCS knows that word, either good or bad, spreads rather quickly within each centers’ marketplace, and just one member’s bad experience can quickly spread and tarnish your reputation.
Of course, nobody wants to be contacted by a collection agency, and some backlash is expected. Partnering with an agency that knows how to maintain a positive outlook and professional attitude signifies to your community, that you are just conducting business and collections is simply part of the equation. The agency you choose to partner with must be held accountable for their actions because your collection partner does have an impact on your overall image.