First Credit Services has a long history as the leading and most innovative health club membership debt collection agency in the United States. With decades of experience working closely with health and fitness club owners coupled with an experienced management team with decades of debt collection agency experience. FCS offers the right mix to handle collections on health club membership debts with expertise and professionalism. Great Member Service is the main component of our success. FCS manages both first and third party collections for many of the most prominent fitness brands across North America.
First Credit Services has built a department 100% DEDICATED to our Health Club Clients that require a customer service driven approach to debt collections. We offer health club collections in a way that impacts your fitness business positively. Most Health & Fitness Club Collection Processes require a more detailed approach to ensure fewer members fall too far behind.
Your Collection agency should help save memberships, so make sure you understand your agency’s core philosophy… Ask your Collection Agency Partner these simple questions:
Q. Does saving a member mean as much to you as simply collecting money?
A. Yes, because we understand a saved member has much more value than a quick buck. We help facilitate Member Reinstatements.
Q. Do you work as an arbitrator to try and resolve issues, or are you too forceful in your collection tactics?
A. Look, customer service should always come first, and everyone loses when your agency treats your members with disrespect.
Q. What security Measures do you have in place to protect membership data?
A. FCS has the Controls in place to protect data and remain 100% Compliant. FCS is SOC 2 Type II Certified and PCI-DSS Level 1 Compliant.
Q. Do you employ enough resources to reach my members on the phone on a consistent basis?
A. Yes, FCS operates 3 Call Center Locations and employs over 300 Call Center Agents dedicated to gym membership collections.
Review your Agencies Ratings with the BBB, and CFPB. Research Online Reputation Management to see what consumers say about the agents. Make sure your agency responds to customer inquiries and/or complaints in a prompt and efficient manner. If your agency does not respond it looks really bad, and leaves you to deal with unhappy customers.
There is a vast difference between the high and low quality debt collection agencies representing the Health & Fitness Industry. Health Club Membership Collections does become much more successful when your agency partner has the resources in place.
Also, if you handle the collection process internally, it could be a big mistake. Remember, your staff needs to remain happy and friendly, and collecting past-due memberships is a very hard job. Allow a reputable agency to assist. All health club membership collection needs to be handled in a back office away from the rest of your membership population.
Honestly, there is so much more to go over, and keep in mind that a quality agency should be able to discuss these and other issues with you, and offer back-up documentation to prove they are worthy to handle your business. In short, ask a lot of questions, and try to unmask your debt collection agency. An Agency may not have the ability to supply you with sufficient information, which would be a red flag.