At FCS, we take compliance very seriously. We refuse to put our clients at risk for any reason.

With this in mind, we have adopted an effective no-tolerance training policy for everyone in the company.

• All new employees are required to go through a two-week training program, which includes system and collection training, but has a main focus on compliance.
• Compliance is trained on FDCPA, HIPAA, and THE GRAHAM LEACH BLILEY ACT.
• All employees take a 6-hour CD-ROM interactive F.D.C.P.A. training and test
• Program administered by the ACA.
• A trainer reviews each question and answer with them.
• Total time is approximately 8 hours.
• The following day, new employees take a written F.D.C.P.A. test administered by the ACA.
• Again, the trainer reviews all questions and answers with the employee.
• Our trainer attends all FDCPA compliance classes held by the ACA.
• Our trainer attends all ACA classes on HIPAA and GLBA.
• After each class he updates the entire staff of any and all new issues and laws.
• Every 6 months, the ACA updates their testing.
• The entire office is tested each time there are updates in the testing program.
• All company employees must sign and approve a document attesting to the fact that they have been trained in, and fully understand all of the above acts and regulations.

Steps to ensure Compliance after training:

• Dedicated Manager of Compliance
• Blind Monitoring
• QA Tape Recording of Telephone Collections
• Random Audits
• Independent Audits
• FDCPA, HIPAA, and State Specific Testing
• Formal Compliance Tracking Log and Review Procedure.
• ACA Approved Materials and Curriculum
• Management Development Program
• Skills Development Reporting and Ongoing Training Program
• World-Class Recruiting and Screening Program
• Background Checks for all new hires
• FDCPA Compliant
• FCRA Compliant