Q.  What recovery percentage of your receivables is your collection agency   
      achieving for you?

Q.  Is your collection agency licensed in ALL states where licensing is
      required by law? If not, you may be at risk …

Q.  Is ALL correspondence sent out with state–specific language that each
      state mandates? This is a requirement that must be complied with to
      protect you from potential legal issues.

Q.  Do you completely understand ALL statistical reports you receive from
      your agency, or do you simply file them?

Q.  Does your agency let you know at what point they stop pursuing your
      receivables? Remember, they are still YOUR receivables.

Q.  When your agency ceases collection activity, do they advise you of the
      alternate means that may be pursued?

Q.  How often does your agency communicate with you, and is it enough?

Q.  Does your agency provide you with advice that is truly beneficial for you,
      or is it only advantageous to them?

Q.  Does your agency make it clear that you are the client and are genuinely
      important to them?

Were any of these questions difficult to answer?
If so, FCS is your solution!